Terms of Service

Service Agreement

By scheduling services with Hyde Clean Team, you agree to these terms and conditions. Our cleaning services are provided subject to these terms, which may be updated periodically.

Scheduling and Appointments

• Service appointments are confirmed upon scheduling and require advance notice for changes
• Same-day cancellations may result in a service fee to cover preparation costs
• We provide estimated arrival times and will contact you if delays occur
• Access to the service area must be provided on the scheduled date

Service Limitations

• Some stains and odors may require multiple treatments or may be permanent
• Color bleeding, shrinkage, or texture changes are possible with certain fabrics
• Pre-existing damage will be noted and documented before cleaning begins
• We recommend professional assessment for valuable or antique items

Payment Terms

• Payment is due upon completion of services unless prior arrangements are made
• We accept cash, check, and major credit cards
• Returned checks will incur additional processing fees
• Past due accounts may be subject to collection efforts and additional fees

Customer Responsibilities

• Remove fragile items and valuables from the cleaning area
• Provide accurate information about stains, previous treatments, and fabric sensitivities
• Ensure adequate lighting and accessibility for our technicians
• Follow post-cleaning care instructions to maintain results

Satisfaction Policy

Hyde Clean Team stands behind our work. If you are not satisfied with our cleaning results, please contact us within 48 hours, and we will work to resolve any concerns through re-cleaning or appropriate adjustments.

Limitation of Liability

Our liability is limited to the cost of the cleaning service provided. We maintain appropriate insurance coverage and will address any legitimate claims through our insurance carrier when applicable.

Contact Information

For questions about these terms or to discuss specific service needs: